WASHINGTON (Reuters) – U.S. consumer complaints against banking institutions dropped by nearly a 3rd in 2011, while complaints against payday loan providers significantly more than doubled, based on information released on by the Better Business Bureau thursday.
The information, which monitor customer complaints much more than 4,000 industry groups, revealed a rise of 6 % to 894,868 general last year, but registered more dramatic swings in some key service that is financial.
Banking institutions received the number that is fifth-largest of last year, but saw a drop of 30 % from 2010.
вЂњTo me personally, the overwhelming tale listed here is that the numbers(the complaints) are tiny when compared with exactly how criticized the banking institutions have already been in the last three years,вЂќ said Jaret Seiberg, a senior policy analyst at Guggenheim SecuritiesвЂ™ Washington Research Group.
вЂњAs the industry copes with Dodd-Frank, debit card limitations, along with brand brand new home loan guidelines — despite these serious operations modifications, complaints are nevertheless coming down,вЂќ Seiberg stated.